Counselling Services

At the heart of Compass is the Community Counselling Service,
which relies on donations and grant funding.
We also offer an alternative to private counselling for those who can afford to pay for it.


Workplace Support

Workplace Support counselling is a service funded by employers
which offers a series of counselling sessions to employees
experiencing difficulties in their lives.


Get Involved

Compass is a charity and does not receive NHS
funding. There are many ways you can help us
to keep Compass going.

Call us today on 0151 237 3993 for more information about our services.

Compass – Counselling Service Update  – 31st July 2020

Compass staff are returning to office working on a reduced timetable from 3rd August.  This means that  the team can work on a phased reopening  of the office to volunteers initially  so that we can extend our current range of remote sessions to  our clients.

We are currently unable to offer face to face counselling but  provide telephone counselling to clients.  We have reopened to new referrals so do get in touch if you would like to refer yourself or be referred to our services and we will go through the  process with you and advise you of likely waiting times.  We will aim to  let you know  what is available at Compass whenever you get in touch so you can make an informed decision about  the best next steps for you.

We  are currently looking for applicants to our Level 2 Certificate in Counselling Skills due to start on the 2nd October 2020 . If you wish to apply for a place on the course please contact ourselves.

We are unable to see any visitors  to the service without a prior appointment  and this would only be where other options were not available.

Contact us

Service opening times  3rd August onwards

Mon – Thurs  9.30 – 4.00pm

T: 0151 237 3993


Do get in touch if you feel we can help. You can keep up to date with tips, updates and self-help material by following us on social media via –


If you would like to offer your support to help Compass to fundraise during this difficult time do get in touch – we need your support both now and when we fully reopen. You can either donate through our Local giving page below or our Virgin Money site above.

We have compiled a list of resources to support your mental health and wellbeing, these can be found below.

Please keep an eye out on here for further updates and information on our future service provision.

If you require urgent assistance please call the crisis team at Royal Liverpool A&E dept on 0151 706 2000, the Samaritans on 116 123 or ring your GP.

Sources of Support Information Leaflet

Compass like many other charities rely on kind donations  to provide the service we offer, if you would like to help us provide support to the people of Merseyside,  especially through these current circumstances, you can donate to ourselves through our Local Giving site. Any donation amount would be gratefully received, however for instance;

A £5 donation keeps our phone lines open

A £15 donation provides a telephone support session

A £40 donation provides a telephone counselling session.

About Compass

Compass has been at the forefront of improving the mental health of the Merseyside community for 40 years.  In 1978 Compass saw the need for accessible, affordable counselling services and through campaigning, hard work and determination set up Compass to provide high quality, professional counselling support and training. We are proud to be part of this innovative service today and hope our webpages help you to find out more about us and the range of services we offer. All our services are continually shaped and developed by those who use, volunteer, refer to and commission and fund our services.


We strive for excellence through continuous improvement.


We are committed to a culture of teamwork collaboration.


We respect people, value diversity and are committed to equality.


We value and recognise the contribution of volunteers, staff, clients and other members of our community.

About Us

We are a community made up of over 25 highly skilled volunteer counsellors, a small staff team and a board of trustees.

Our Services

Whether you need counselling, support for your employees or training, we can help.

Get Involved

Find out how to get involved and get in touch.

Support Us

Whether you are an individual, a community group, a business or an organisation, your contributions make a real difference to the service we can provide to the local community.

Do you or someone you know need help and support?

My counsellor was wonderful to talk with and helped me explore how I was feeling about various aspects of my life, but was never pushy – she just helped me learn by me talking.

My experience with Compass from the start was excellent and made me think there was light at the end of the tunnel. If it wasn’t for Compass I don’t think I would be feeling this way.

Compass and my counsellor have been amazing for me. I am truly grateful and I will never forget the genuine care and help from my counsellor.

First experience of counselling, so had no expectations. It's been incredibly useful, enlightening and has helped me move forward significantly, particularly in my mental attitude. I am extremely grateful and would definitely recommend Compass - in fact I already have to friends who are struggling. I think it's great there is a place like this for people to access, particularly those on a low income.


The service has been excellent. I am so glad I found [counsellor] at Compass. I have changed my life and can't thank [counsellor] and her colleagues, who I have spoken to on the phone, enough. Thank you so much.


"[Compass] have supported me through some very tough times. Compass has gave me a vision of my future in which I can realistically achieve. I would still be going round in circles if it were not for Compass. They stuck with me even at times when my focus stalled. I shall be be grateful eternally for their guidance, support and love."


"[Counsellor] has been brilliant throughout and helped me get to a much better place.When I arrived at counselling I thought I was going insane and after a small number of sessions I'm enjoying life again and the rain clouds have lifted. Thank you all, and most of all thank you [Counsellor's name]."


"[Counsellor] has really helped me. I have poured my heart and soul out to her and told her things I have never told anyone. I felt very comfortable with her. She is a lovely human being and has helped me enormously. I am very grateful to her. Compass for me has been wonderful. Thank you to [counsellor] and all the staff."


Service Activity 2019

3150 counselling sessions
were arranged by 338 clients

59% of clients identified as female
and 41% identify as male.

We welcome adult clients of all ages.
Last year, 39% were aged 18-34
43.6% were between 35-54
And 17.4% were 55 or older.

73.3% reduction in severe or
moderately severe depression

during counselling.

75% reduction in severe anxiety
during counselling

96% of clients felt that our service
helped them better understand
their difficulties

Latest News

27th August 2020 in Uncategorised

Two New Vacancies

We are delighted to have been granted funding to enable Compass to extend our provision to include counselling via video link to further support the mental health of the local…
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19th August 2020 in Uncategorised

Thank you to the National Lottery

The Covid-19 pandemic has been a difficult time for all individuals, businesses and particularly charities.  Prior to the pandemic, Compass provided counselling on a face to face basis, however during…
Read More
4th June 2020 in Uncategorised

Everpool FC – Another Fundraising event for Compass

Amazing News - John has raised almost £3000 for Compass so far and the figure is still rising - WOW! , thank you from all at Compass! Hot on the…
Read More