Counselling Services

At the heart of Compass is the Community Counselling Service,
which relies on donations and grant funding.
We also offer an alternative to private counselling
for those who can afford to pay for it


Workplace Support

Workplace Support counselling is a service funded by employers
which offers a series of counselling sessions to employees
experiencing difficulties in their lives.


Get Involved

Compass is a charity and does not receive NHS
funding. There are many ways you can help us
to keep Compass going.

Call us today on 0151 237 3993 for more information about our services.

On Wednesday 25th May, two volunteers Trevor and Yvonne attended a Buckingham Palace Garden party on behalf of Compass,  for all the photos please see our post

Compass is here to help if you need us!

Compass staff and our team of amazing volunteers can provide remote sessions to all of our clients.  We are currently providing telephone and video counselling to  our current clients.

Please note that we are now in a position to reopen to Counselling For You referrals, this is private counselling paid at £40 per session.  Please call us on 0151 237 3993 and we will take your referral. 

Please note that we are putting a hold on new referrals for Community Counselling for the foreseeable future due to an increased waiting list.  We will update on here once we are open to new referrals.

Please note we are also unable to process new Surviving to Thriving referrals or Pioneer referrals for Asylum Seekers either, as both projects funding streams are not being renewed.

Compass is launching a new strand of the service, Bereavement Support Groups, which has been funded by Liverpool City Council for Liverpool residents. The intention is for a group of 8-10 people to start the support groups in May, if you feel you would benefit from the service or know someone who will, please see here for more information.

Bereavement Support Group


We run both Level 2 Introduction to Counselling and  Level 2 Certificate in Counselling Skills courses, with the next Introduction to Counselling due to start in Sept 2022. Please note that this course is held online.

It will be our intention to host two Level 2 Certificate in Counselling Skills courses, one daytime and one evening slot to accommodate the significant interest in our courses from September 2022. If you are interested in our courses or training please contact ourselves. It is hoped that these courses will be run face to face but will depend on any restrictions at the time. We also plan to host the Level 3 Certificate in Counselling Skills from January 2023 for the first time.

We are unable to see any visitors  to the service without a prior appointment  and this would only be where other options were not available.

Our service is supported by the Steve Morgan Foundation and the Community Match Challenge – part of the governments £750m support package for charities #CommunitiesCan

Contact us

Mon – Friday  9.30 – 4.00pm

T: 0151 237 3993


If you would like to offer your support to help Compass to fundraise during this difficult time do get in touch – we need your support!.

Compass like many other charities rely on kind donations  to provide the service we offer, if you would like to help us provide support to the people of Merseyside,  especially through these current circumstances, you can donate to ourselves through our Local Giving site. Any donation amount would be gratefully received, however for instance;

A £5 donation keeps our phone lines open

A £15 donation allows us to process 2 new client referrals

A £40 donation provides a telephone counselling session.

You can fundraise through your usual online shopping with Easyfundraising

Do get in touch if you feel we can help. You can keep up to date with tips, updates and self-help material by following us on social media via –


We have compiled a list of resources to support your mental health and wellbeing, these can be found below.

If you require urgent assistance please call the crisis team at Royal Liverpool A&E dept on 0151 706 2000, the Samaritans on 116 123 or ring your GP.

Sources of Support Information Leaflet



The Queen’s Award for Voluntary Service, a prestigious award known as “The MBE for Voluntary Organisations,” has been awarded to Compass Counselling Services.

We are delighted to announce and celebrate that our volunteers have been awarded a QAVS which was awarded to Compass in a special ceremony at the Liverpool Town Hall by the Lord Lieutenant of Merseyside and the Lord Mayor.

This significant achievement is a particular testimony to our volunteers and staff team who have shown exceptional dedication and commitment throughout the recent unprecedented challenges, continuing to provide counselling to individuals living on Merseyside.

Compass is one of 241 charities, voluntary groups, and social enterprises, to receive this prestigious award this year.

The Queen’s Award for Voluntary Service aims to recognise outstanding work by volunteer groups to benefit their local communities. It was created in 2002 to celebrate The Queen’s Golden Jubilee. Recipients are announced each year on 2nd June, the anniversary of The Queen’s Coronation. Award winners this year are wonderfully diverse. The QAVS awards have been shining a light for years on the fantastic work of voluntary groups for years.

Compass received a crystal award and certificate from the Lord Lieutenant of Merseyside at a special ceremony on the 21st September 2021. Furthermore 2 volunteers will be invited to a garden party at Buckingham Palace in May 2022.

Compass are overwhelmed with this honour bestowed and feels it truly shows the wonderful work Compass and its dedicated volunteers do.

About Compass

Compass has been at the forefront of improving the mental health of the Merseyside community for 40 years.  In 1978 Compass saw the need for accessible, affordable counselling services and through campaigning, hard work and determination set up Compass to provide high quality, professional counselling support and training. We are proud to be part of this innovative service today and hope our webpages help you to find out more about us and the range of services we offer. All our services are continually shaped and developed by those who use, volunteer, refer to and commission and fund our services.


We strive for excellence through continuous improvement.


We are committed to a culture of teamwork collaboration.


We respect people, value diversity and are committed to equality.


We value and recognise the contribution of volunteers, staff, clients and other members of our community.

About Us

We are a community made up of over 25 highly skilled volunteer counsellors, a small staff team and a board of trustees.

Our Services

Whether you need counselling, support for your employees or training, we can help.

Get Involved

Find out how to get involved and get in touch.

Support Us

Whether you are an individual, a community group, a business or an organisation, your contributions make a real difference to the service we can provide to the local community.

Do you or someone you know need help and support?

My counsellor was wonderful to talk with and helped me explore how I was feeling about various aspects of my life, but was never pushy – she just helped me learn by me talking.

My experience with Compass from the start was excellent and made me think there was light at the end of the tunnel. If it wasn’t for Compass I don’t think I would be feeling this way.

Compass and my counsellor have been amazing for me. I am truly grateful and I will never forget the genuine care and help from my counsellor.

First experience of counselling, so had no expectations. It's been incredibly useful, enlightening and has helped me move forward significantly, particularly in my mental attitude. I am extremely grateful and would definitely recommend Compass - in fact I already have to friends who are struggling. I think it's great there is a place like this for people to access, particularly those on a low income.


The service has been excellent. I am so glad I found [counsellor] at Compass. I have changed my life and can't thank [counsellor] and her colleagues, who I have spoken to on the phone, enough. Thank you so much.


"[Compass] have supported me through some very tough times. Compass has gave me a vision of my future in which I can realistically achieve. I would still be going round in circles if it were not for Compass. They stuck with me even at times when my focus stalled. I shall be be grateful eternally for their guidance, support and love."


"[Counsellor] has been brilliant throughout and helped me get to a much better place.When I arrived at counselling I thought I was going insane and after a small number of sessions I'm enjoying life again and the rain clouds have lifted. Thank you all, and most of all thank you [Counsellor's name]."


"[Counsellor] has really helped me. I have poured my heart and soul out to her and told her things I have never told anyone. I felt very comfortable with her. She is a lovely human being and has helped me enormously. I am very grateful to her. Compass for me has been wonderful. Thank you to [counsellor] and all the staff."


"When I arrived at Compass I was in a very dark place. From the beginning I felt able to trust my counsellor completely. I was heard! She enabled me to find the belief and strength in myself that I needed to navigate, what became, a very-difficult time. She supported me through the further trauma that followed until I felt able to stand on my own two feet. I am now on a new path, smiling again and eternally grateful. Compass was literally ‘life-saving’ to me! "

Service Activity 2021

2730 counselling sessions
were arranged by 225 clients

70% of clients identified as female
and 26.6% identify as male and 3.4% of clients did not specify.

We welcome adult clients of all ages.
Last year, 39.5% were aged 18-34
39.5% were between 35-54
And 11% were 55 or older.

45% reduction in severe or
moderately severe depression

during counselling.

46% reduction in severe anxiety
during counselling

96% of clients felt that our service
helped them better understand
their difficulties

Latest News

26th May 2022 in Uncategorised

Buckingham Palace Garden Party

On Wednesday 25th May two of our Compass volunteers Yvonne and Trevor attended a garden party at Buckingham Palace to commemorate Compass winning the Queen's Award for Voluntary Service. It…
Read More
19th May 2022 in Uncategorised

A party fit for the Queen

As part of Compass proudly winning the Queen’s Award for Voluntary Service last year, two lucky volunteers of Compass have been invited to attend a garden party at Buckingham Palace.…
Read More
23rd September 2021 in Uncategorised

Marathon Man!

On Sunday 3rd October, Compass’ Chair of Trustees will be running the London marathon in support of Compass. Guy had originally planned to run the London Marathon in April 2020…
Read More